Each handbag is handmade and has natural wooden characteristics.  If your handbag needs to be repaired, you are responsible for all return shipping charges at the po box provided.  At this time there are no special request on different designs. Jaxboks does not offer refunds or exchanges. We will do whatever we can to make sure all of our customers are pleased with there handbags ! Please e-mail Jaxboks with any concerns or questions about your handbags. woodenpurse03@yahoo.com